Reference

How 18hbajee Handles Your Personal Data

Your account information, wallet details, and payment activity — including anything tied to bKash, Nagad, or Rocket — are collected and held under the terms of this Privacy Policy.

Account data protectionbKash, Nagad, Rocket privacyCookie and device dataYour right to access and deleteBangladesh-region eligibility

Explore the Lobby Read FAQ

What Data We Collect and Why

18hbajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 18hbajee, we collect the details you submit during registration — name, contact address, and the mobile wallet identifiers you link to your account, such as your bKash number, Nagad number, or Rocket number. We record transaction activity against these wallet

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connections so that deposits and withdrawals can be matched accurately to your account. We also collect device data: your browser type, IP address, and session timestamps. This helps us detect unusual login attempts and keep your account secure. If you contact our support team, we log
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the conversation so we can follow up properly. We do not sell your personal data to third parties. We may share limited data with payment processors — including mobile wallet providers — strictly to complete a transaction you have initiated. Any data sharing with third-party studios
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or game providers is limited to what is technically required to deliver the game session. This policy applies to you where access to 18hbajee is permitted under your local law and eligible region. If local regulations restrict or prohibit your use of our platform, this policy
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does not override those restrictions. We retain your account data for as long as your account remains active and for a period afterwards as required by applicable record-keeping obligations.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on file, or raise a concern about how your account information is being handled, our support team is the right starting point. Send your request through any of the channels below and include your registered account identifier so we can locate your record promptly.

Team online

Live Chat

Open the chat widget from your account dashboard. State that you have a privacy request and include your registered mobile number or account ID for fast routing.

Email Support

Send a written request to our support email address listed in the Help section of your account. Privacy-related emails are handled separately from general support queries.

Account Help Centre

Log in, go to Account Settings, and select the Help or Contact option. You can flag a data-access request directly from there without needing to open a separate channel.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security, retention and your control over personal data are handled through four consistent practices at 18hbajee. These apply to every account, regardless of which local payment method you use — bKash, Nagad, or Rocket — and regardless of whether you access the lobby on a mobile browser or a desktop.

Encrypted Account Storage Account credentials and linked wallet numbers are stored with encryption. Your bKash or Nagad number is never displayed in plain text after you have saved it to your account.

Cookie and Tracking Transparency We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion Active account data is retained while your account is open. After closure, data is held only as long as our record-keeping obligations require, then deleted. You can request early review of your retention period via support.

Requesting Changes to Your Record You can ask us to correct inaccurate details or update your registered mobile number through Account Settings. Requests to delete your data entirely are reviewed against applicable legal obligations before we action them.

Common Questions About This Privacy Policy

The questions below cover what we get asked most about data collection, wallet privacy, cookies, and how to exercise your rights under this policy. If your question is not here, contact support directly from your account dashboard.

Yes. When you link a mobile wallet to your account, we store the number to match deposits and withdrawals to your record. It is held encrypted and never shared for marketing purposes.

You can. Contact support via live chat or email with your account ID and request a data summary. We will respond with the information we hold on your account within a reasonable timeframe.

This policy applies where access to 18hbajee is permitted under your local law and eligible region. It does not override local legal restrictions that may apply to your use of the platform.

We use session cookies to maintain your login state and analytics cookies to see how the lobby performs. You can block or delete cookies through your browser or mobile settings; some features may then behave differently.

Only our payment processing systems and authorised account-operations staff can access transaction records. We do not share individual payment history with third parties outside of completing your requested transaction.

Submit a deletion request through Account Settings or via support email. We review it against any applicable record-keeping obligations, then confirm what can be removed and when it will be completed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoAbout Us

How 18hbajee Handles Your Personal Data

How to Reach Us About Your Privacy

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Common Questions About This Privacy Policy

01 Does 18hbajee store my bKash or Nagad number?

02 Can I request a copy of the data held on my account?

03 Does this Privacy Policy cover players across all regions?

04 How does 18hbajee use cookies on my device?

05 Who can see my Rocket payment history?

06 How do I ask 18hbajee to delete my account data?

Privacy Policy

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